FAQ

Frequently Asked Questions (FAQ)

1. What types of products do you sell?

We offer a wide range of self-care products, including:

  • Candles: Hand-poured, eco-friendly candles with calming scents like lavender, sandalwood, and chamomile.
  • Essential Oils: Therapeutic-grade oils for relaxation, stress relief, and wellness.
  • Journals: Guided and blank journals designed to enhance mindfulness, reflection, and personal growth.

2. Are your products eco-friendly?

Yes! We are committed to sustainability and ensuring our products have a positive impact on both your well-being and the environment. Our candles are made with natural soy wax and come in recyclable glass jars. We source our essential oils from ethical suppliers, and our packaging is designed to be eco-friendly whenever possible.

3. How do I use your essential oils?

Essential oils can be used in various ways:

  • Diffusing: Add a few drops to a diffuser to fill the room with a calming aroma.
  • Topical Use: Dilute with a carrier oil (like coconut or almond oil) and apply to pulse points.
  • Bath: Add a few drops to your bath for a relaxing soak. Always follow the guidelines on the product label for safe use.

4. How can I create a self-care routine with your products?

Start by lighting a calming candle in your space to set the mood. While the candle burns, take a few moments to journal your thoughts, set intentions, or practice gratitude. You can enhance your experience by diffusing a soothing essential oil blend. Integrating these products into your daily or nightly routine can help you relax, focus, and unwind.

5. Do you offer gift sets?

Yes, we offer beautifully curated gift sets that make the perfect present for friends, family, or for treating yourself. Our gift sets often include a combination of candles, essential oils, and journals—everything needed for a full self-care experience.

6. What is your return policy?

We want you to be completely happy with your purchase! If for any reason you’re not satisfied with your product, we offer returns within 30 days of purchase. To start a return, please contact our customer service team at [email or phone number], and we’ll assist you with the process. Please note that products must be unused and in their original packaging to be eligible for a return.

7. Do you offer international shipping?

Yes, we offer international shipping to select countries. Please check the shipping options at checkout for availability and rates. Shipping times may vary depending on your location.

8. How long will it take for my order to ship?

Orders typically ship within 1-3 business days. You’ll receive a shipping confirmation email with tracking details once your order has shipped. Delivery times will vary depending on your location and the shipping method selected.

9. Do you offer any discounts or promotions?

Yes! Be sure to sign up for our newsletter to receive the latest updates on sales, new product launches, and exclusive discounts. We also run seasonal promotions and bundle deals—so keep an eye out for special offers!

10. How do I care for my candles?

To ensure the longevity of your candle, follow these care tips:

  • Trim the wick to about ¼ inch before each use to prevent uneven burning and to avoid soot.
  • Burn the candle for 2-4 hours at a time to ensure an even melt pool.
  • Keep the candle away from drafts to prevent uneven burning and to preserve the scent.
  • Store candles in a cool, dry place when not in use to maintain their fragrance.

11. Can I change or cancel my order after it's placed?

We process orders quickly to ensure fast delivery, but if you need to make any changes or cancel your order, please contact us as soon as possible. We can’t guarantee changes after the order has been shipped, but we’ll do our best to accommodate your request.

12. Do you offer wholesale pricing or collaborations?

Yes, we are open to wholesale inquiries and collaboration opportunities! If you’re interested in partnering with us or purchasing products in bulk, please reach out to us at [contact email] for more information.

13. How do I contact customer service?

If you have any questions or need assistance, our friendly customer service team is here to help! You can reach us via our contact page. We strive to respond to all inquiries within 1-2 business days.