Terms of Service
Terms of Service
Last updated: Dec. 3, 2024
Welcome to Glow & Flow! By accessing or using our website and purchasing products from us, you agree to comply with and be bound by the following Terms of Service. Please read these terms carefully before using our services.
1. General Information
These Terms of Service ("Terms", "Agreement") govern the use of the website glow&flow.com (the "Site") operated by Glow & Flow, a company registered in Montreal, QC, Canada. By accessing or using this Site, you agree to be bound by these Terms and any applicable laws or regulations.
We reserve the right to modify these Terms at any time, and any changes will be posted on this page. Please check this page regularly for updates.
2. Account Registration
To access certain features of the Site or make a purchase, you may need to create an account. You agree to provide accurate and complete information during the registration process and update it as necessary to ensure it remains current. You are responsible for maintaining the confidentiality of your account and password.
By registering, you confirm that you are of legal age to enter into a binding agreement, or you have the consent of a parent or guardian.
3. Product Information
We make every effort to provide accurate product descriptions, images, and prices. However, we do not guarantee that all product details on the Site are accurate, complete, or error-free. Prices and availability are subject to change without notice.
We reserve the right to limit the quantities of products sold or to discontinue any product at any time.
4. Orders and Payment
By placing an order through our Site, you make an offer to purchase the products, subject to availability and our acceptance. We reserve the right to refuse or cancel your order for any reason, including but not limited to product availability, errors in product pricing, or suspected fraud.
We accept payments via [list accepted payment methods, e.g., credit cards, PayPal]. You agree to provide accurate payment information, and you authorize us to charge the applicable payment method for the total order amount.
5. Shipping and Delivery
Shipping fees, delivery times, and available shipping methods will be calculated at checkout. Delivery times may vary depending on your location and the shipping method selected.
Please ensure your shipping address is accurate to avoid delays. We are not responsible for delays caused by incorrect addresses, weather conditions, or other factors beyond our control.
6. Returns and Refunds
We want you to be completely satisfied with your purchase. If you're not happy with an item, please refer to our [Return Policy page] for instructions on how to return or exchange your product. Returns must be requested within 7 days of delivery.
Please note that certain products, such as opened candles or personal care items, may not be eligible for returns for hygiene reasons.
7. Product Use
All products sold on our Site are intended for personal use only, and we are not responsible for any misuse or adverse effects caused by using our products. Always follow the instructions on the product labels.
If you have any concerns about allergens or sensitivities, consult with a healthcare professional before using our products.
8. Intellectual Property
The content of this Site, including logos, product names, images, text, and designs, is the property of [Your Store Name] or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not use, copy, or distribute any content from the Site without our prior written permission.
9. Limitation of Liability
To the fullest extent permitted by law, [Your Store Name] shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from the use or inability to use the Site, products, or services.
In the event that our products are found to be defective, our sole obligation will be to replace the product or issue a refund, as determined at our discretion.
10. Privacy
We take your privacy seriously. Please refer to our [Privacy Policy] for details on how we collect, use, and protect your personal information.
11. Governing Law
These Terms of Service shall be governed by and construed in accordance with the laws of Montreal. Any disputes or claims related to these Terms shall be resolved in the courts located in Montreal.
12. Termination
We reserve the right to terminate or suspend access to our Site or services at our sole discretion, without notice, for any reason, including violation of these Terms of Service.
13. Contact Us
If you have any questions about these Terms of Service, please contact us at:
- Email: jenna.keating@shopify.com
By using our website or purchasing from Glow & Flow, you agree to these Terms of Service. If you do not agree with these Terms, please do not use our Site.